Refund Policies
At Digicults Media, we strive to provide exceptional services to our clients. We understand that circumstances may arise where cancellation or refund requests become necessary. Below are our policies regarding cancellation and refunds:
Cancellation Policy:
Service Cancellation by Client: Clients may request to cancel a service or project at any time. However, depending on the stage of the project and the work already completed, cancellation fees may apply. Clients are responsible for notifying Digicults Media in writing of their cancellation request.
Service Cancellation by Digicults Media: In rare cases where Digicults Media is unable to fulfill a service or project due to unforeseen circumstances or technical limitations, clients will be notified promptly, and any payments made for the canceled service will be refunded in full.
Refund Policy:
Eligibility for Refunds: Refunds may be issued in cases where Digicults Media fails to deliver the agreed-upon services or if there is a significant deviation from the scope of work outlined in the initial agreement.
Refund Process: Clients must submit a written refund request, detailing the reasons for the request and providing relevant documentation or evidence if applicable. Refund requests will be reviewed by Digicults Media, and if deemed valid, refunds will be processed within a reasonable timeframe.
Non-Refundable Fees: Certain fees, such as non-refundable deposits or fees for third-party services, may not be eligible for refunds. These terms will be clearly communicated to clients before engaging in any services.
Cancellation/Refund Procedures:
Notification: All cancellation or refund requests must be communicated in writing via email to our designated contact at finance@digicults.com.
Review and Approval: Upon receiving a cancellation or refund request, Digicults Media will review the request and determine its eligibility based on our policies and the specifics of the situation.
Communication: Clients will be promptly informed of the status of their cancellation or refund request and any further steps required.
Refund Processing: Approved refunds will be processed using the original payment method whenever possible. Refund timelines may vary depending on the payment processor and banking institutions involved.
Exceptions and Special Circumstances:
Force Majeure: In cases of force majeure events or circumstances beyond our control, such as natural disasters, acts of terrorism, or government regulations, Digicults Media reserves the right to modify or adjust cancellation/refund policies as necessary.
Customized Agreements: For clients with custom or contractual agreements specifying different cancellation or refund terms, the terms outlined in the agreement will supersede the general policies mentioned here.
By engaging Digicults Media's services, clients acknowledge and agree to abide by these cancellation and refund policies. These policies are designed to ensure fairness, transparency, and a positive client experience. For any inquiries or clarification regarding our cancellation/refund policies, please contact us at finance@digicults.com.